My Projects
A peek into how I turn complex problems into meaningful experiences
Skills & Expertise
The experience that powers my decisions
Service Design
User Research
Creative Computing
Capabilities
Core skills that define me
Strategic Design
Designing services and products that align customer needs with business strategy and measurable outcomes.
Research
Turning mixed‑methods research into clear insights that de‑risk decisions and guide what we build next.
Creative Computing
Prototyping with code, data, and AI to explore new service concepts and make ideas tangible.
Curiosity
Asking better questions, challenging assumptions, and always learning from people, systems, and technology.
Facilitation
Leading collaborative sessions that align stakeholders to move from insight to decision.
Mapping
Making complex journeys and ecosystems visible so teams can spot opportunities and improve services.